Health assessments and AI privacy: what an older person’s health assessment gives away in ChatGPT or Claude.

A health assessment for a patient aged 75 and over covers the whole of their life at home: memory, mood, continence, falls, medicines, driving, money and who looks after them. The practice nurse usually collects it on a form and the GP completes it, and the write-up is long enough that it is often pasted into ChatGPT or Claude to turn into a summary. This page marks a completed assessment and shows how the same summary is drafted on Ermos inside the practice.

The health assessment for an older person

Completed by the practice nurse and GP for an older patient, often at home, and used to plan care and referrals. A summary goes to the patient and the GP’s record.

Wombeyan Street Family Practice
8 Wombeyan Street, Eastwood NSW 2122 · (02) 5550 0161

Health assessment, patient aged 75 and over · Home visit 29 October 2026, Mereana Tuck RN

Patient:

Cognition.

Mood.

Continence.

Falls and home.

Driving.

Finances and carer.

Medicines.

An invented health assessment. The patient and carer are fictional. Hover or tap any highlighted item for the analysis; the full list is below.

What leaves the practice

  1. 1
    Name, age and home address

    Identifies an older man living alone and where he lives. Privacy Act guide.

  2. 2
    A memory score and a referral

    A cognitive screening result and a referral for memory assessment. Health information is sensitive information under the Privacy Act. Patient data guide.

  3. 3
    Loneliness and a depression score

    Mood, a bereavement and a screening result. Patient data guide.

  4. 4
    Continence

    A symptom most patients find embarrassing to discuss, and which he discussed only with the nurse. Patient data guide.

  5. 5
    Home hazards and a key under the mat

    Falls risk, and a note that tells any reader how to get into the house of a man with memory problems who lives alone. Privacy Act guide.

  6. 6
    Driving concerns

    A family worry about his safety on the road, which nobody has yet raised formally with him.

  7. 7
    Finances and a carer under strain

    Who controls his money, a carer’s exhaustion and her question about residential care asked without him present. Confidences from two people. Patient data guide.

  8. 8
    Medicines and missed doses

    The number of regular medicines and evidence he is not taking them reliably. Patient data guide.

  9. 9
    The consent line

    Records consent to the assessment. It does not cover sending the assessment to an AI provider.

What happens in Frontier Models (ChatGPT, Claude)

  • The whole document is transmitted to the provider’s servers. On personal plans the user cannot choose where it is stored or processed, and for the major providers that has generally meant outside Australia, under that country’s legal process. Some business plans offer storage in Australia, but the provider still receives the content.
  • On consumer tiers, prompts can be retained and used to train future models.
  • The provider’s staff and systems can reach the content under the provider’s own policies.
  • Once sent, the practice no longer controls it. Retention and deletion happen on the provider’s terms.

The same document on Ermos

Ermos Dominion

The document is drafted on a unit in your office, from your own templates and the patient record. Every marked item stays on the unit, which keeps working with the internet switched off. Nothing in it is transmitted to an AI provider, so there is no disclosure to analyse: the confidentiality work is the same as for your file server.

Ermos Edge

Your documents, the index and your access boundaries stay on your own instance in an Australian data centre. When a staff member asks for this draft, only their question and the excerpts they are permitted to see go to a named Australian provider, who is contractually barred from keeping the content or training any model on it. Nothing is processed outside Australia.

Frontier Models (ChatGPT, Claude)Ermos EdgeErmos Dominion
Where the document is processedProvider servers, generally offshore on personal plansYour instance in an Australian data centre; answers generated in AustraliaThe unit in your office
Who can read itProvider staff and systems, under policyYour staff, within the boundaries you set. The named Australian provider processes only permitted excerpts, under contract, and keeps nothingYour staff only
Is it keptOn the provider’s termsKept on your instance; the provider is barred from retaining itStays on the unit
Can it train a modelOn consumer tiers, yesNo, by contractOnly your own unit learns from it, on your hardware

Part of AI data leakage in general practitioner (GP) practices. See how this works in practice: Care plans on Ermos.

Common questions

Do ChatGPT and Claude use the information in an older person's health assessment?
Yes, a pasted assessment is sent to the AI company's servers and processed there to produce a reply. As at October 2026, whether a conversation on a personal plan (ChatGPT Free, Plus or Pro; Claude Free, Pro or Max) can be used to train the models depends on a setting each user controls. Business plans (ChatGPT Business and Enterprise, Claude Team and Enterprise) and the developer APIs sit under commercial terms, and OpenAI and Anthropic each say they do not train on that content by default (OpenAI, Anthropic). On either product, the thumbs up and thumbs down buttons can send a whole conversation back for training. This assessment holds a memory score, a depression score, continence, a key under the front mat and a carer's question about residential care.
Is it safe to paste a health assessment into ChatGPT or Claude if we remove the name?
No, because the assessment describes one man's life at home. Removing names rarely makes a document anonymous. Information stays personal information while the person is reasonably identifiable, and the OAIC warns that information can be at risk of re-identification even when it has been de-identified or anonymised. A widower of 78 in Eastwood who still drives to the club and whose daughter pays his bills is recognisable to his neighbours. The Office of the Australian Information Commissioner (OAIC) recommends in its guidance on commercially available AI products that organisations do not enter personal information, and particularly sensitive information, into publicly available generative AI tools, because of the significant and complex privacy risks.
Does a ChatGPT Business or Claude Team plan make it safe for an older person's health assessment?
Not on its own. A business plan changes the default on training, but it does not change who receives the content. On a personal plan the user cannot choose where conversations are stored or processed. Some business plans let an organisation choose to store data at rest in Australia (OpenAI), which still leaves the content with the AI company. The OAIC's guidance also tells organisations to review carefully the terms and settings that will apply to their use of any AI product. The patient consented to the assessment, and an AI company is a recipient that consent does not cover. Our comparisons with ChatGPT Enterprise and Claude weigh the trade-offs.
How can a GP use AI for an older person's health assessment without sending it to ChatGPT or Claude?
Ermos is built so the document stays under your control. On the Dominion AI unit it is drafted inside your office and none of it is sent to an AI provider. On Ermos Edge your documents and index stay on your own instance in an Australian data centre, and only the question and the excerpts the user is permitted to see go to a named Australian provider that is contractually barred from keeping them or training any model on them. The summary is drafted from the nurse's assessment and the patient record. The GP reviews it and settles the referrals with the patient.
Is it safe to remove the patient's name before pasting a health assessment into an AI tool?
Usually not. A 78-year-old widower in Eastwood with a memory score, a daughter paying his bills and a key under the mat is recognisable to anyone who knows him, so the information stays personal information.
The daughter told the nurse things in confidence. Is that covered?
Yes. Information about the carer collected in providing the health service is personal information the practice holds, and her request to discuss residential care away from her father is a confidence the practice has to keep.
Who reads the assessment?
The GP, the nurse and the patient, and the people they agree to refer him to. An AI provider is outside that group.

See Dominion answering from your own documents.

A demonstration takes 30 minutes, uses no client data, and comes with no obligation.

Book a demo