Ermos AI for claims chronologies.
A contested claim becomes a file of correspondence, reports, assessments and phone notes, and the broker managing it needs the story straight before every call. Building that story by re-reading the file is hours; on an Ermos unit it is a question, and the file never leaves the office to be asked.
How it works on the unit
Correspondence, reports, assessments and file notes are indexed on the unit as the claim progresses.
Events order themselves across every document: notification, assessments, offers, disputes, each entry cited to its source.
Where the claim stands, what is in dispute, what has been conceded, what awaits response, in one page the broker verifies.
New documents update the picture. Before every insurer call, the current state is a question away.
Why on-premise matters most here
Claims files mix financial detail with health and incident information about identifiable people, sensitive information in the Privacy Act's strictest sense. Processing them on the unit engages none of the disclosure questions cloud tools raise, as our insurance brokers page sets out.
What it changes on contested claims
The broker walks into every conversation current, handovers stop losing the file's history, and the client gets advocacy grounded in the whole record rather than the last email.
Common questions
Can it handle large, messy claims files?
Does it interpret policy coverage?
Is claims material safe on the unit?
See Dominion answering from your own documents.
A demonstration takes 30 minutes, uses no client data, and comes with no obligation.
Book a demo